Technical support to key accounts and to product management in a fast-growing start-up

Our client, depsys SA, is a fast-growing, innovative, high-tech scale-up company headquartered in Puidoux, close to Lausanne (Switzerland). Thanks to its proprietary smart grid technology solution, the company empowers operators of low and medium-voltage electrical grids all around the world with intelligenceand insights that simplify operations and help accelerate the energy transition. To reinforce its Customer Success Team, we are looking for a qualified

Technical Account Manager

In this position you will join a team of highly competent customer-oriented engineers who are responsible for both the presales technical support as well as for successful project delivery; they are the voice of the customer inside depsys. You will be in charge of the technical support to key customers and to depsys’ product development strategy.
 
Main responsibilities
  • Manage technical issues with key accounts
  • Be the first point of contact for customers' technical lead(s)
  • Understand and qualify customers’ technical needs
  • Propose a technically optimised solution to address customers’ needs in close collaboration with the R&D, engineering and sales entities
  • Elaborate project specifications, scoping, internal costing and commitments
  • Support sales leaders with shaping and positioning the project offer
  • Lead customer technology installation, usage and trouble-shooting
  • Assume overall responsibility for the delivery of promised outcome to customers
  • Support sales leaders in discovering up- and cross-selling potential
  • Identify customer needs and integrate them into the product development process
  • Perform competitive technology and business intelligence
Your profile
  • Degree in electrical engineering or electrical grids or equivalent
  • Good understanding of low and medium voltage electricity distribution, its main challenges and opportunities for smart grids
  • Experience in the daily operations of a grid operator (DSO/utility) such as grid operations, metering, control room, short-term planning, asset management or as consultant selling/delivering consulting services or software to grid operators
  • Good understanding of the distribution system operators (DSO) environment including SCADA, GIS, distribution grids, etc.
  • Proven experience in B2B technical service/project delivery and management
  • Understanding and experience in energy data acquisition and management
  • Direct exposure to customers, including responsibility for leading meetings
  • Enjoy solving customers’ technical problems
  • Creative, open-minded, problem solver, proactive, can-do attitude, team player, customer-oriented
  • Comfortable with multi-tasking and ambiguity
  • Fluent in English, good knowledges in French, additional European languages are a plus
Joining such a company will give you the opportunity to shape the evolution of the energy sector within a dynamic, innovative, open-minded, multicultural, entrepreneurial entity. It will give you the chance to be part of the next chapter of depsys’ success story.
 
If you recognise yourself in such a profile, do not hesitate to call (+41 21 613 70 00) for additional information or to apply by email (jacques.laurent@ems.ch).
 
If you recognise yourself in such a profile do not hesitate to call (+41 21 613 7000) for additional information or to apply by email (jacques.laurent@ems.ch).
  • Titre du job
    Technical Account Manager
  • Entreprise
    Energie / Eau / Environnement
  • Groupe professionnel
    Projectmanagement / Engineering
  • Région
    Vaud / Fribourg
  • Numéro d'identification
    4265.VD
  • Votre conseiller
    Jacques Laurent
    Jacques Laurent - jacques.laurent@ems.ch
    Lausanne
    18, avenue d'Ouchy
    CH-1006 Lausanne
    +41 21 613 70 00
Jacques Laurent
Jacques Laurent