Technical support to key accounts and product management in a fast-growing start-up

Our client, depsys SA, is a fast-growing, innovative, high-tech scale-up company headquartered in Puidoux, close to Lausanne (Switzerland). Thanks to its proprietary smart grid technology solution, the company empowers operators of low and medium-voltage electrical grids all around the world with intelligenceand insights that simplify operations and help accelerate the energy transition. To reinforce its Customer Success Team, we are looking for a qualified

Technical Account Manager - Smart Grid

In this position you will join a team of highly competent customer-oriented engineers who are responsible for both the presales technical support as well as for successful project delivery; they are the voice of the customer inside depsys. You will be in charge of the technical support to key customers and to depsys’ product development strategy.
 
Main responsibilities
  • Manage technical issues with key accounts
  • Be the first point of contact for customers' technical lead(s)
  • Understand and qualify customers’ technical needs
  • Propose a technically optimised solution to address customers’ needs in close collaboration with the R&D, engineering and sales entities
  • Elaborate project specifications, scoping, internal costing and commitments
  • Support sales leaders with shaping and positioning the project offer
  • Lead customer technology installation, usage and trouble-shooting
  • Assume overall responsibility for the delivery of promised outcome to customers
  • Support sales leaders in discovering up- and cross-selling potential
  • Identify customer needs and integrate them into the product development process
  • Perform competitive technology and business intelligence
Your profile
  • Degree in electrical engineering or electrical grids or equivalent
  • Good understanding of low and medium voltage electricity distribution, its main challenges and opportunities for smart grids
  • Experience in the daily operations of a grid operator (DSO/utility) such as grid operations, metering, control room, short-term planning, asset management or as consultant selling/delivering consulting services or software to grid operators
  • Good understanding of the distribution system operators (DSO) environment including SCADA, GIS, distribution grids, etc.
  • Proven experience in B2B technical service/project delivery and management
  • Understanding and experience in energy data acquisition and management
  • Direct exposure to customers, including responsibility for leading meetings
  • Enjoy solving customers’ technical problems
  • Creative, open-minded, problem solver, proactive, can-do attitude, team player, customer-oriented
  • Comfortable with multi-tasking and ambiguity
  • Fluent in English, good knowledges in French, additional European languages are a plus
Joining such a company will give you the opportunity to shape the evolution of the energy sector within a dynamic, innovative, open-minded, multicultural, entrepreneurial entity. It will give you the chance to be part of the next chapter of depsys’ success story.

Position with significant home office opportunities.
 
If you recognise yourself in such a profile, do not hesitate to call (+41 21 613 70 00) for additional information or to apply by email (jacques.laurent@ems.ch).
  • Job Title
    Technical Account Manager - Smart Grid
  • Branche
    Elektrotechnik / Elektronik / Optik
  • Berufsgruppe
    Projektleitung / Engineering
  • Region
    Genferseeregion
  • Kennziffer
    4281.VD
  • Ihr Berater
    Jacques Laurent
    Jacques Laurent - jacques.laurent@ems.ch
    Lausanne
    18, avenue d'Ouchy
    CH-1006 Lausanne
    +41 21 613 70 00
Jacques Laurent
Jacques Laurent