Technical and commercial customer support for a cleantech company, primarily in the Netherlands and the UK

Our client, Picarro Inc., a cleantech company with its headquarter based in Santa Clara, California, is the world's leading provider of greenhouse gas and optical stable isotope solutions, used in a wide variety of scientific and industrial applications, such as atmospheric science, air quality, greenhouse gas measurements, gas leak detection, food safety, hydrology, ecology, etc. Picarro’s products, based on dozens of patents, are designed and manufac-tured in Santa Clara, California, and are exported to countries worldwide. Picarro's solutions are unparalleled in their precision, ease of use, and reliability. To complete their team in Geneva, managing and developing the natu-ral gas market business for the whole of Europe, we are looking for an energetic and highly motivated

Client Program Specialist

In this exciting position based in Geneva or elsewhere in Switzerland, you will offer commercial and technical support primarily to customers based in the Netherlands and the UK. You will manage and follow customers’ contracts, oversee the day-to-day operational functions of Picarro’s solutions and serve as the primary liaison between customers and Picarro’s technical support and operations teams. Reporting to the senior client program manager and working very closely with the office in Geneva, you will uphold operational excellence and deliver high-quality service to Picarro’s customers.

Main tasks

  • Define technical requirements in collaboration with customers
  • Coordinate the installation, testing, troubleshooting and maintenance of Picarro’s system within clients’ vehicle working closely with the field application engineers and technical support teams
  • Train customer resources, and develop comprehensive training documents, manuals and trouble-shooting guides
  • Oversee project management activities including monitoring daily progress, providing regular updates to the internal team and ensuring alignment with project objectives.
  • Internally, work with operations to organize pilot projects and align resources to ensure objectives will be reached
  • Ensure project follow-up and execution (planning, supervision of data collection, quality control, external partner support, field operations)
  • Ensure monthly financial review of the project (invoicing, subcontractor cost authorization)

Your profile

  • Bachelor’s degree in engineering or science; Master’s degree is an asset
  • Full proficiency in English and Dutch; French or German are an asset
  • Minimum 3 years of experience in a customer-facing role
  • Strong skills in organization, timely delivery and independence are required
  • Excellent oral and written communication skills with ability to effectively communicate technical information to non-technical audiences
  • Experience in project management is an asset
  • Ability to travel to customer sites on short notice when required
  • Anticipate problems and react quickly to find appropriate solutions

 

Are you passionate to bring customer support in an international environment, are you concerned driving posi-tive change through sustainable climate technology, do you have skills to excel in a fast-paced environment? Do not hesitate to apply by email to steve.veya@ems.ch or to call us (+41 21 613 70 00) for additional information about this exciting position in a dynamic cleantech environment offering attractive opportunities for professional development and a competitive salary.

  • Job Title
    Client Program Specialist
  • Branche
    Energie / Wasser / Umwelt
  • Berufsgruppe
    Projektleitung / Engineering
  • Region
    Genf
  • Kennziffer
    4818.VD
  • Ihr Berater
    Steve Veya
    Steve Veya - steve.veya@ems.ch
    Lausanne
    18, avenue d’Ouchy
    CH-1006 Lausanne
    021 613 70 00
Steve Veya
Steve Veya